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Report: Travelers dissatisfied with airline services

Overall, travelers are unhappy with the service they are receiving from the airlines, according to a new report published by the American Customer Satisfaction Index (ACSI) on airlines, hotels, and Internet travel agencies. Airlines scored a 69 on ACSI’s 100-point scale, ranking them near services including subscription TV, social media and the IRS.

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Air Travel News Roundup - March 2014

Monday March 31, 2014

March was my first full month as About.com's Air Travel Expert, and my stories for the month ran the gamut, from the joys of the Global Entry program to ways of contacting North American carriers.  See my summaries, below.

 

Delta, Virgin America Offer New Menus For Premium Passengers

Monday March 24, 2014

Delta Air Lines and Virgin America recently unveiled new menus for passengers in their premium cabins. Delta tapped Atlanta-based Chef Linton Hopkins to create a southern-themed menu for BusinessElitetravelers, while Virgin America worked with its inflight catering manager and LSG Sky Chefs to create a new first class menu.

How the TSA Speeds Travelers Through Airport Security

Friday March 21, 2014

On a recent trip, I was fortunate enough to get chosen to use the Transportation Security Administration's (TSA) expedited PreChecksecurity line, and it was great. PreCheck allows travelers to leave on their shoes, light outerwear and belt, keep their laptop in its case and their 3-1-1 compliant liquids/gels bag in a carry-on, using special screening lanes.

FlightView Offers Latest Travel Data for Airports, Passengers

Monday March 17, 2014

Boston-based FlightView is using its access to different data sources to provide airports and passengers with the latest information in their travels. The company, with more than 150 airport customers worldwide, added 40 airport customers in 2013, including Indianapolis InternationalSacramento International and Curacao International.

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