I recently went to London on a business trip. When I first found out I was going, I decided to sign up for the U.S. Customs and Border Protection's (CBP) Global Entry program. I've heard my traveling friends rave about it, so that was enough for me to join the program. Read more
I have covered the world's airports since 2006 and have been hanging in airports for most of my life. Airports Council International, based in Montreal, is the umbrella trade association for the world's facilities. And it has just announced the winners of its coveted Airport Service Quality(ASQ) Awards.
Since variety is the spice of life, it's time to do a round-up of airlines that have announced service to new cities. Despite consolidation in the industry, many cities are still getting their fair share of air service. Check out my list.
KLM has been one of the most innovative airlines when it comes to social media. They tweet in dozens of languages to interact with their followers, they have very active Facebook and Pinterest pages and now customers can use social media to pay for their flights.
After booking a flight via Facebook or Twitter, KLM sends a link to a customer in a private message on Facebook or Twitter. The customer can then select their preferred method of payment and complete the transaction. The carrier's social media service agent then receives a message to say that payment has been received and the customer gets a receipt.