Every year, London-based Brand Finance comes out with Brandirectory's exhaustive list: The Global 500 2014: The World's Most Valuable Brands. The top five brands among all 500 companies on the list read like a who's who in corporations: Apple, Samsung, Google, Microsoft and Verizon. When broken down by industries, six airlines made the list, including three U.S.-based carriers: Emirates, Delta Air Lines, American Airlines,Lufthansa, United Airlines and Singapore Airlines.
I recently went to London on a business trip. When I first found out I was going, I decided to sign up for the U.S. Customs and Border Protection's (CBP) Global Entry program. I've heard my traveling friends rave about it, so that was enough for me to join the program. Read more
I have covered the world's airports since 2006 and have been hanging in airports for most of my life. Airports Council International, based in Montreal, is the umbrella trade association for the world's facilities. And it has just announced the winners of its coveted Airport Service Quality(ASQ) Awards.
Since variety is the spice of life, it's time to do a round-up of airlines that have announced service to new cities. Despite consolidation in the industry, many cities are still getting their fair share of air service. Check out my list.
KLM has been one of the most innovative airlines when it comes to social media. They tweet in dozens of languages to interact with their followers, they have very active Facebook and Pinterest pages and now customers can use social media to pay for their flights.
After booking a flight via Facebook or Twitter, KLM sends a link to a customer in a private message on Facebook or Twitter. The customer can then select their preferred method of payment and complete the transaction. The carrier's social media service agent then receives a message to say that payment has been received and the customer gets a receipt.
I've never been a fan of checking bags. I'm one of those unlucky people that have had their bags lost by the airlines on more than one occasion. So there were no surprises for me in a new survey on ancillary airline fees done by Fly.com, a TravelZoo company. Read more
As an early adopter of social media, I've had a front-row seat as airlines around the world have worked to incorporate social media as part of their customer service. I've seen the good, the bad and the ugly as carriers continue to refine their efforts to use social media to reach out to the traveling public.
The world's airlines had a lot to celebrate in 2013, including record passenger demand, according to year-end statistics from the International Air Transport Association. Traffic results for 2013 showed a 5.2 percent increase in passenger demand compared to 2012, while capacity rose 4.8 percent and load factor averaged 79.5 percent. Read more
Airports - often over or under air-conditioned, laden with security lineups, hard floors, and other less than fun attributes - not exactly the most family friendly of places. Couple that with the high travel season and you may have a stressful experience ahead of you if you are traveling with your children. This is why I can't recommend the Kids Airport Diversion Guide by Cheapflights enough.
Cheapflights has taken some of the busiest airports in the United States, and a few international ones too, and found things you can do to pass the wait time with the younger set. There are lots of tips to make you and your family's airport experience easier this summer.
The end of May brings more than spring flowers - busier airports...
There are tactics, strategies, tips - call them what you will - to deal with the inevitable airport congestion. The following list of articles is aimed at facing the challenges of traveling during holiday periods:
Help prevent lost luggage that you've checked in: Baggage from Departure to Arrival
Know what kind of cash you'll be doling out to check in luggage (not all airlines charge, but most do) Luggage fees and what's free
Arm yourself with strategies to contend with all the people at the airport: Navigating the Airport During Peak Times
Bring lists and copies of important documents, information, etc. : Travel Tips for a Safe Air Travel Trip