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The tightening of air security measures should never be an excuse for violating the rights of passengers that are covered under the Air Carrier Access Act (again, U.S. carriers, and foreign based airlines when traveling to the United States). If you feel that your rights to dignity and non-discriminatory treatment have been violated, you can lodge a complaint with the U.S. Department of Transportation at the following address:
Department of Transportation
Aviation Consumer Protection Division
400 Seventh Street SW, Room 10405
Washington D.C. 20590
(202) 366 - 5957 (voice)
(202) 755 - 7687 (TTY)
airconsumer@ost.dot.gov
Here is a list of some of the U.S. based carriers with addresses and phone numbers to reach them (provided by the U.S. Department of Transportation) at should you wish to file a grievance with them regarding discrimination:
Alaska Airlines
800-426-0333
Consumer Affairs
P.O. Box 68900
Seattle, Washington 98168-0900
Aloha Airlines
(808)836-4115
Customer Relations
P.O. 30028
Honolulu, HI 96820
America West Airlines
800-235-9292
Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
American Airlines
(817)967-2000
Consumer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
Continental Airlines
(713)987-6666
Customer Care
Gateway 1
15333 JFK Blvd.
Houston, TX 77032
Continental Express
(713)985-2700
Customer Relations
15333 JFK Blvd.
Houston, TX 77002
Delta Airlines Inc.
(404)715-1450
P.O. Box 20980
Atlanta, GA 30320-2980
Horizon Air
(206)431-3647
Customer Relations
P.O. Box 48309
Seattle, WA 98148
Midwest Express
(414)747-3900
Customer Relations
4915 South Howell Avenue
Milwaukee, WI 53207
Northwest Airlines
(612)726-2046
Customer Relations
Dept. C5270
5101 Northwest Drive
St. Paul, MN 55111-3034
Southwest Airlines
(214)904-4223
Customer Relations
P.O. Box 36611
Dallas, TX 75235
United Airlines
877-228-1327
Customer Affairs/EXOPN
P.O. Box 66100
Chicago, IL 60666
United Express / Air Wisconsin
(414)739-5123
Customer Service
203 Challenger Drive
Appleton, WI 54915
US Airways
800-428-4322
Consumer Affairs
P.O. Box 1501
Winston-Salem, NC 27102-1501
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